FAQ
1. What is Hiber Hill?
Hiber Hill is a women’s fashion brand offering modern, versatile styles crafted for comfort and confidence. Each piece is designed to fit beautifully and inspire effortless, everyday elegance.
2. Where are your Fulfillment Center located??
Our Fulfillment Center are located in New Jersey, California and China allowing us to efficiently serve customers in USA
3. Where do you ship?
We currently ship within the United States. Stay tuned as we expand our delivery network internationally.
4. Are your products safe and comfortable to wear?
Yes! Our products are designed with comfort, quality, and everyday wear in mind. We carefully select fabrics and materials that are safe, soft on the skin, and made to provide a comfortable fit. Each item is chosen to meet our quality standards so you can feel confident wearing it all day.
5. What packaging do you use?
We aim to minimize waste by using recyclable and/or biodegradable packaging materials. Whenever possible, we avoid plastic and choose eco-responsible shipping options.
6. How can I track my order?
Once your order has shipped, you’ll get a confirmation email with a tracking link so you can monitor your delivery in real time.
7. How long does shipping take?
Order Cut-Off Time: 5:00 PM (Eastern Time)
Time Zone: GMT −05:00 Eastern Standard Time (New York)
Handling Time: 1–3 business days (Monday–Friday)
Shipping Options & Rates:
- (7–12 business days): $4.99
We partner with Trusted Shipping Carriers to ensure safe and timely delivery, including: USPS, FedEx, UPS, DHL and regional couriers where available.
8. Do you accept returns?
Yes! We offer a 30-Day Return Policy on most unused and unopened items. For full return instructions, please visit our Returns & Refunds page.
9. How can I contact your team?
You can contact us anytime via:
📧Business Email: support@hiberhill.com
📞 Business Phone: +1(212)7962135
Business Address: 373 Broadway, New York, NY 10013, United States
📝 Or use the Contact Us form on our website.
We typically respond within 24 hours.